Technical Support

Technical Support with a Maintenance Contract

ARTIOSNET provides a complete service package for the modern business to increase productivity and reduce business costs. ARTIOSNET is committed to and guaranteeing an efficient management model by following the appropriate procedures for the proper operation of a secure and efficient IT system.

Technical Support
with Prepaid Time

Companies that have an organized IT department but need additional know-how or human resources, now with a prepaid time commitment can achieve both the growth of their human resources and more economical conditions.

Extraordinary
Technical Support

If you need special technical support and do not have a maintenance contract, with a simple phone call to our company we will do our best to help you and send one of the available technicians to your site to address your problem immediately and efficiently.

Technical Support with a Maintenance Contract

ARTIOSNET provides a complete service package for the modern business to increase productivity and reduce business costs. ARTIOSNET is committed to and guaranteeing an efficient management model by following the appropriate procedures for the proper operation of a secure and efficient IT system.

The contract proposal includes telephone and online support as well as the physical presence of our company’s technology on terms that vary according to your needs. The response of the technical staff to your request has the highest priority. The termination of the contract is the best option for the cost/benefit ratio.

The most common services we provide support the following, always using authentic and branded software:

  • Operating systems of all manufacturers (Windows, Mac, Linux, UNIX)
  • Desktop Computers, Laptop & Servers
  • Peripherals Devices Printers, Monitors, UPS, etc.
  • Networking systems like switches, routers, modems, wireless, etc.
  • Security systems such as Firewalls, Web & Email Security, Encryption, Backup, Antivirus, etc.

Details

  • Immediate response of our technical staff as a priority to customers without a contract
  • Competitive prices relative to the market
  • High know-how on all branded information systems
  • Remote technical support services with absolute security
  • Direct response techniques for remote support
  • Physical presence of techniques if the problem can not be resolved remotely
  • The cost of the spare parts is borne by the customer and the spare parts will always be the most appropriate.In any case, original spare parts will be preferred, unless otherwise requested by the customer
  • All-inclusive contract with a fixed price per month that covers everything
  • Flexible contract with a lower monthly price and a lower cost of visit

Technical Support with Prepaid Time

Businesses with an organized IT department but needing additional know-how or human resources, now with the prepaid time commitment can achieve both the growth of their human resources and the most economical conditions in the whole.

This proposal includes the purchase of a packet of hours for remote online and telephone support as well as the possibility of technical intervention if necessary. There is a possibility of pre-purchase several packets of hours depending on the quantity, there is also the corresponding discount.

The most common services we provide are support for the following, always using authentic and branded software:

  • Operating systems of all manufacturers (Windows, Mac, Linux, UNIX)
  • Desktop Computers, Laptop & Servers
  • Peripherals Devices Printers, Monitors, UPS, etc.
  • Networking systems like switches, routers, modems, wireless, etc.
  • Security systems such as Firewalls, Web & Email Security, Encryption, Backup, Antivirus, etc.

Details

  • Quick response of our technical staff as a priority to customers without a contract
  • Competitive prices relative to the market
  • High know-how on all branded information systems
  • Remote technical support services with absolute security
  • Direct response techniques for remote support
  • Physical presence of techniques if the problem can not be resolved remotely
  • The cost of the spare parts is borne by the customer and the spare parts will always be the most appropriate. In any case, original spare parts will be preferred, unless otherwise requested by the customer

Extraordinary Technical Support

If you need special technical support and you do not have a maintenance contract with our company, we will do our best to help you and send one of the available technicians to your site in a simple phone call so that your problem can be addressed directly and effectively.

This proposal concerns the emergency repair or upgrading to an information system in your company that has failed. Our company will immediately perform the necessary controls on your company’s information systems to resolve the problem as quickly as possible. Our opening hours are Monday to Friday, 9:00 am – 17:00 pm and our response times are related to the workload that exists in relation to our contracts.

The most common services we provide are support for the following, always using authentic and branded software:

  • Operating systems of all manufacturers (Windows, Mac, Linux, UNIX)
  • Desktop Computers, Laptop & Servers
  • Peripherals Devices Printers, Monitors, UPS, etc.
  • Networking systems like switches, routers, modems, wireless, etc.
  • Security systems such as Firewalls, Web & Email Security, Encryption, Backup, Antivirus, etc.

Details

  • Response of our technical staff to the best of our ability
  • Competitive prices relative to the market
  • High know-how on all branded information systems
  • Physical presence of techniques in your space as soon as possible
  • The cost of the spare parts is borne by the customer and the spare parts will always be the most appropriate. In any case, original spare parts will be preferred, unless otherwise requested by the customer.